Data Analyst

Website Carlson Wagonlit Travel

A world leader in digital business travel, hotel distribution.

CWT is offering an opportunity to join the Global Customer Experience & Business Insights team.  As a part of the Strategy and Commerce Business Insights team, you will conduct data analysis and reporting to enhance customer experience, improve marketing effectiveness, customer satisfaction and product adoption rate.  You’ll have the opportunity to leverage your analytic abilities and influence key stakeholders across our Strategy and Commerce team. The Customer Experience and Business Insight team works with the business across APAC, EMEA, LATAM and Americas regions. This is a great opportunity for analytical self-starter who likes to work independently and is passionate about data driven business decisions.

The Data Analyst’s primary responsibilities are to analyze and monitor business trends for our global Strategy and Commerce organization, generate weekly, monthly and quarterly key performance indicator (KPI) reporting.  You’ll assist with adhoc analysis and monitoring of business performance and trends to drive strategic and tactical business decisions. You’ll be responsible for determining how to best utilize data from internal systems and third party providers and drive reporting efficiency across the Strategy and Commerce organization.  Additionally, you’ll manage and develop reports and business models that drive product/service adoption across CWT’s client base.

  • Collaborate with business to develop metrics, dashboard/scorecard/reports for insights and data visualization
  • Create quality documentation for all scheduled reporting
  • Support global strategic initiatives and growth opportunities
  • Create & deliver adhoc reports and projects within agreed service levels
  • Develop and implement a robust quality framework to validate input data and reporting accuracy
  • Assist with the development of business cases
  • Mine complex voluminous data to identify trends and patterns to support business goals (revenue, retention, adoption etc.)
  • Conduct data analysis to support business initiatives to foster data driven decision making
  • Develop KPI reporting for continuous improvement initiatives
  • Maintain and support the Data Analysis Frameworks (e.g. Dashboards and Scorecards) used by global team members

Qualifications

  • Bachelors Degree in Marketing, Analytics, Economics or related field
  • 1-3 years of data analyst experience
  • Proficiency with data analysis tool (Python, R etc.)
  • Experience in using SQL for data extraction
  • Advanced Microsoft Excel, Access, Word, PowerPoint proficiency
  • Experience working with Cognos Data Manager Reporting, Query, Analysis modules
  • Proficiency with Tableau or similar 3rd party business intelligence (BI) systems
  • Proficiency with data compilation and analysis software such as Microsoft Access and Excel
  • Experience working with variety and complexity of data (Relational Databases, Unstructured data environment)
  • Experience with statistical data analysis
  • Analytical self-starter who appreciates working independently as well as part of a team
  • Ability to analyze and resolve problems independently
  • Ability to connect disparate information, storytelling to explain marketing insight
  • Excellent verbal and written communication skills
  • Demonstrated initiative, solid judgment and creativity
  • Ability to work in a fast-paced, deadline-oriented environment
  • Ability to interface well with all levels of the organization
  • Flexible attitude to work and willingness to work outside core hours on occasion to meet deadlines
  • Ability to interface and communicate with global team

To apply for this job email your details to allison.frost@carlsonwagonlit.com

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