Engagement Lead

Website Health Catalyst

Ignite Outcomes Improvement

Job Description

Job Title: Engagement Lead
Department: Professional Services
Location: Minneapolis/St. Paul
Travel: 10-25%, US

Job Summary

The engagement management role is primarily accountable for maintaining, strengthening, and expanding all aspects of Health Catalyst’s customer partnerships. This is done by understanding customer needs/goals and Health Catalyst’s products and services, identifying effective solutions for meeting those goals, overseeing the implementation of identified solutions, and ultimately realizing a 2:1 return on our customers’ investments. Orchestrating the contributions of the people, processes, and technology essential for this outcome is the essence of the engagement management role.

There are three principal roles in engagement management. The senior engagement lead is responsible for shared governance, and negotiation of contract renewal, and has ultimate accountability of client success. The engagement lead is responsible for project and contract management, client engagement, and execution of contractual commitments. Where necessary, an engagement coordinator is assigned to assist with logistics and scheduling.

The successful candidate has the following competencies and demonstrates professional experience with:

  • 10+ years of experience working in data analysis, management and reporting, creating partnerships, defining and implementing data governance, and understanding the underlying technologies needed to enable data innovation and insights across a large organization
  • Demonstrated management experience with strategic thinking with strong abilities in relationship management
  • Strong understanding of data analytics and business intelligence design principles
  • Experience with Machine Learning and Cognitive Analysis tools and principles.
  • Strong understanding of different technology architectures and frameworks
  • Extensive experience leading large, complex technology projects, including strategic and tactical planning and implementation, analysis, design, package selection and deployment
  • Proven Data Governance track record with an emphasis on data policies, standards, and processes design, administration and compliance monitoring
  • Strong experience with Data Integration, Data Warehouse and Business Intelligence program development and implementation
  • Possess a knowledge of healthcare data, operations, industry trends, and policy.
  • Establish, strengthen, and maintain deep client and team member relationships (at all levels of the organization) by building trust.
  • Project mature confidence and taking control of difficult, unpredictable situations.
  • Apply the Health Catalyst core capabilities and systems (analytics, best practices, and adoption) to accelerate, achieve, and sustain transformational clinical, operational, and financial outcomes with the client.
  • Implement appropriate project and change management concepts and tools to oversee multiple engagements or the entire analytics/improvement function for a single client
  • Apply general management, leadership, and teamwork concepts to build and guide successful teams.
  • Guide/mentor team members in their knowledge, skill, and characteristic development and overall career path.
  • Know the client (system type, culture, environment, opportunities, difficulties, structure, how they make their money, strategies, etc.).
  • Know current HC products, services, successes, and failures in general and with clients
  • Expand the HC footprint at the client by establishing a 6-month, annual, and a three-year client engagement strategy with the client.
  • Orchestrate the contributions of the people, processes, and technology (systems thinking) in support of all client services (e.g., governance, talent development, resource utilization).
  • Evaluate and communicate whether HC is doing a great job for the client.
  • Use sales and contracting skills (in collaboration with the sales team) to manage the profit and loss of a group/significant group of clients.

Performances in this role is measured by:

  • Annual recurring revenue
  • Results with improvements
  • Client and team member satisfaction
  • Engagement profitability

Education & Relevant Experience

  • Bachelor’s degree in related field, master’s degree desirable
  • Experience in quality improvement methods and principles (e.g., Toyota Production System, LEAN, Six Sigma, Intermountain Health Care’s ATP or Sister ATP program)

To apply for this job email your details to trevor.smith@healthcatalyst.com