Director, Institutional Research

Website WaldenU Walden University

Walden University is a pioneer in student-centered distance education. An accredited graduate institution with a mission for social change, Walden is dedicated to high academic standards and helping students make a difference in their professions, organizations and communities. Walden is seeking a Director of Institutional Research. In general, this role is responsible for identifying, gathering, analyzing, and communicating institutional data to the Walden community in effort to facilitate data-supported decision making. This role reports to the Executive Director for the Office of Institutional Research & Assessment.


Identifying & Gathering Data:

  • Querying student information system database to retrieve and organize data to create the institution’s official datasets on students, alumni, and faculty.
  • Gathering internal (ex. Graduation Application, SalesForce) and external (ex. National Student Clearinghouse) data to support research needs.
  • Satisfying voluntary external reporting requirements.
  • Serving on the institution’s data governance board.
  • Maintaining current knowledge of relevant national and state actions that have implications for research and evaluation.
  • Staying well-informed of new developments in technology regarding information, analysis, planning, and reporting systems.
  • Conducting analytical studies of trends and patterns in student and program characteristics, including retention and graduation-related research.
  • Developing and producing regular reports on student demographics, enrollments, time to degree, etc.
  • Ensuring appropriate tracking and reporting of various educational modalities (course, competency, accelerated).
  • Supporting ad-hoc data and ad-hoc research needs of institutional and program leadership. Managing the ad-hoc request system used in the Office of Institutional Research & Assessment.
  • Presenting reports and data in written and oral form about Walden students, faculty, and alumni.
  • Using data visualization tools (ex. Tableau) to clearly provide relevant information to the institution.
  • Providing expert consultation in research methods, analysis, and interpretation.
  • Ensuring appropriate documentation of procedures is completed for recurring projects.
  • Managing the ad-hoc request system used in the Office of Institutional Research & Assessment.
    Other Duties as Assigned (which include):
  • Supervising/mentoring research analysts and assuring the quality and accuracy of work.
  • Maintaining the process and schedule for cohort stamping.
  • Coordinating with academic and business departments in conducting analyses and preparing reports.
  • Partnering with other Directors within the Office of Institutional Research & Assessment to accomplish tasks.


  • Master’s degree with coursework in research methods and statistical analysis, preferably within the social sciences or higher education administration. Advanced degree preferred.
  • 6 years or more prior experience working in institutional research with demonstrated growth.
  • Managerial experience preferred.
  • Proven expertise with Tableau preferred.
  • Advanced knowledge of Microsoft Excel, Access, PowerPoint, and Word.  Intermediate to advanced knowledge of statistical techniques and SPSS.
  • Prior experience working with web-based survey tools (such as Qualtrics).
  • Experience with student information systems (such as Banner).
  • Ability to retrieve, analyze and present data in meaningful formats (tables, charts, graphs) to various audiences.
  • Excellent analytical, problem-solving, communication and organizational skills.
  • Supervisory experience preferred.

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